• Client Cancellations: Clients may cancel a requested service free of charge up to 24 hours before the scheduled job time. Cancellations made within 24 hours may incur a late cancellation fee.
  
  
• Provider Cancellations: If a service provider cancels a job, Task Highway will promptly notify the client and make every reasonable effort to reassign the job to an equivalent provider or issue a full refund.
  
  
• Refund Eligibility: Refunds are evaluated on a case-by-case basis. To be eligible for a refund, clients must report dissatisfaction or service failure within 48 hours of job completion with supporting evidence.
  
  
• Processing Times: Approved refunds will be processed within 5 to 7 business days and credited back to the original payment method used during checkout.